Customer Testimonials in Pensacola, FL
I called to get pricing information on a vehicle, and the salesman accused me of being a "secret shopper," whatever that means. He also claimed he had never heard of a "doc fee" before, insisting it's typically included in the vehicle price. Only when I mentioned his own dealership's doc fee did he acknowledge it. He also refused to provide the out-the-door pricing. Overall, a very shady and questionable experience.
I bought a car from Ramon at Bob Tyler Toyota and he was amazing! I went on the lot looking for a RAV4 but had to think about it. I messaged Ramon that night. He. came in the next day on his off day to help me with the purchase. He made the sale so easy and was so helpful with any questions we had. I am loving my new Toyota!!
The service department provided me with outstanding service. I was visiting Pensacola and my truck had a problem. I call the service department on a Friday afternoon and they repaired it on Saturday morning. Now that is outstanding service. Thanks Wade
Worst dealership ever! I went in to this dealership the day before Thanksgiving looking for a 2025 Toyota Crown. The sales manager brought over this Italian guy from Canada named Roman. I told him what I was looking for and he told me they had the Crown Signia which is the SUV. I said I wanted the sedan. He got on his computer and told me they didn’t have any. He left to go talk to his manager, came back and told me there wasn’t a Toyota Crown sedan within 700 miles of Bob Tyler Toyota in Pensacola! I left, ...
I am thoroughly satisfied with my experience at Bob Tyler Toyota. First, I'd like to say that I am very thankful to have gotten the salesman that I got--Demarious. He is incredibly personable, and, I believe, seeks to help the buyer out as much as he can. I have alot of faith in my purchase (a 2015 Camry). I believe I got it at the right price--they even came down to account for some repairs that I will most likely need in the future (not serious repairs though). I will definitely be recommending Bob Tyler Toyota and Demarious to my ...
Here is why I will never go to Bob Tyler Toyota again. Years ago they had this deal where if you were standing in front of the right car at the right time you would get it for great price. I was the one standing in front of the car but it was a MAJOR SCAM. By the time they put all of their fees on it the price was far more than the worth of the vehicle. SCAM!!! Recently I called for the price of an oil change in my Avalon Hybrid. Crystal told me it was $69. When I ...
I have purchased a Toyota Crown from Tony Teschel at Bob Tyler Toyota. I think he is the best salesman, very professional. I would buy another from him when I decide to buy
*BUYER BEWARE* worst decision I ever did to trust bob tyler Toyota to put me in a RELIABLE car. Just 3 days after knowing the car was messed up took it back up and said I was stuck with the car. Here I am a month later of purchasing the car and the ENGINE LONG BLOCK HAS TO BE REPLACED (the engine). Literally told me they replaced multiple things and fixed the cause of the engine light then days later the engine light cut back on and they just turned it off and told me not to worry about it and ...
I searched Fort Walton, Panama City, Tallahassee, Enterprise, Mobile, Montgomery, Birmingham, New Orleans and Jackson MS and found my used 2023 Subaru Ascent at Bob Tyler Toyota in Pensacola. BUT I HIT A HOME RUN when I got SAWYER MARTIN as my agent. WOW - who would think a guy at Toyota would have a working knowledge of a Subaru and better yet did not try once to convert me Toyota (maybe next time). This guy even came in on his day off to close the sale - convenient for me, but I suspect not so much for him, Ask for ...
10 am appointment took until 3! The Worst Service Dept that I've ever seen!
Bought a 2022 Carolla. Soon after that started getting a notice that I needed a service. It said my adaptive lighting had an issue. I took it in, first they said the couldn’t find anything wrong, second time they said my Sunpass transfer was in the way, third time once again no clue so they said an Engineer would need to see the car. So a week later I get the call. Hey, just want you to know we found the problem!! You don’t have adaptive lighting on that car! Wow, very poor mechanics if in 3 visits nobody could ...
Tony teschel and Joe Alex are the best they got me the best deal on my 2022 kia sorento i highly recommended these guys and this dealership my next car is definitely coming from bob tyler Toyota thanks guys
Michael Brixey is the sales agent and Caleb Tennant is the finance manager who facilitated our new car purchase. Every question we had was answered and the whole process was very smooth. It was the best experience we have ever had purchasing a car.
Will not service Toyota purchased there. Dashboard says "Maintenance Required Visit Your Dealer". Is car safe to drive? They should not sell new cars they won't service. I guess I need to find another Toyota place to keep my warranty. I don't understand this.
I have been having a problem with my Highlander intermittently being hard to start and cutting off so I took it to O'Reilly's Auto Parts, where we had received a battery replacement that was the most expensive they sold, over $300. They tested the battery, starter, and alternator which were working perfectly. Their battery was for a start/stop system. When I took it to Bob Tyler to do a diagnostic they said the battery was wrong for a start/stop system and that was my problem. I paid them over $300 for a new one. I went back to ...
Stacy Conley, captured my attention a while back when I came in for servicing. Very good listener. I traded my car and he put me in another car.. His recommendation for the used car I purchased is a great fit for me.. I would come back to him and this dealership. Gave me the deal I wanted and I totally reccomend doing business with Bob Tyler and Stacy Conley
Just traded in my 2010 Tundra for a new (to me) 2020 Tundra. My sales associate was Tony Teschel. He was an absolute gem to work with; extremely knowledgeable and helpful throughout the whole process. Absolutely no high pressure to get me to trade in my truck and buy the newer one. Everyone I came in contact with was super nice and very helpful. I will not hesitate to return to this dealership if the need ever arises. Thanks again Tony...I love my new truck!
"I recently had an extremely disappointing experience with this Toyota dealership. I waited for over three months for the vehicle to arrive, and when it finally did, I completed all the necessary paperwork and paid for the vehicle. However, just before the scheduled pick-up, the dealership unexpectedly canceled the deal without providing any explanation. This was an incredibly frustrating and upsetting experience, and I cannot recommend this dealership to anyone. I was left without a vehicle and with no explanation as to why the deal was canceled after all the time and effort I put into the process. The ...
Stacey Conley was very professional and helpful. It was a really pleasant experience. If you need a new or used car go see Stacey.
That place causes problems in your car. I asked to bleed my brakes and reset my electric emergency brake. They said the brakes were not put on properly and they pistons were out and rotors werent turned and a caliber was busted. I HAVE A 2020 COROLLA. They did NOTHING to my car but call me and tell me what they were going yo charge me. $ 800 plus bucks. Liars. I went to management and they yelled at me. I told them give me my bill( 360 bucks for NOTHING) AND GIVE ME MY KEYS. Took it to a mechanic and a 50 dollar ...
After having a bad experience with a local Toyota dealership in Baldwin Co. On Sunday we took a 45 min drive to Pensacola to Bob Tyler's and bought a car. Our saleman was Dermarious. Very polite, personable and not a pushy salesman. On Wednesday we started having some problems with the car, I called the dealership and I talked to Joe Alex and he had assured me that he would take care of us and to bring the car in Friday morning. We brought the car back and Dermarious had met us at the door. We had went over the ...
Made appointment for oil change. Showed up on time. Three hour wait to begin service.
Poor customer service in the service department from Greg. Had my vehicle for 4 days and preformed no work. He wouldn’t return phone calls to offer an update when no updates were given. I would give 0 stars if it were an option.
DONT US THIS SERVICE* I HAD MY CAR THERE FOR A SIMPLE CHANGE OF A SPEED SENSOR THEY ONLY CLEANED THE SENSOR AND PUT BACK IN THE CAR CHARGED ME 400 DOLLARS (NO NEW PART) NOW 5 MONTHS LATER CAR NEEDS NEW ONE I BOUGHT THE PART AND MY SON WAS GOING TO REPLACE IT BUT BOB TYLER SERVICE PUT A SCREW SO TIGHT WE COULDNT GET IT OUT SO I CALLED TO GET SOMEONE THERE TO UNSCREW THE SCREW AND THEY NOW WANT TO CHARGE ME 150 JUST TO UNSCREW THE SCREW THEY MESSED UP WHAT A FREAKIN JOKE!!! THANKS FOR TAKING ...
My wife and I didn't expect to buy a car when we to visit Bob Tyler Toyota on Thursday. We were there just to look at some of the Toyota models my wife had been researching. However, Sawyer Martin took us from lookers to buyers. He was very knowledgeable about the used Toyota Highlander 2020 we were shown and took a test drive in. He quickly understood that safety features were important to us and patiently answered all of our questions. My wife was driving a Toyota Highlander 2005, and these features were new to her. Sawyer was also willing to ...
The service department failed to schedule my rental car that was promised to me during a recall appointment. When setting up the appointment to have my recall completed, I explained that I have several important meetings to attend and rental car transportation will be required for me to schedule a recall service that takes half of the day. The representative assured me that a rental car would be available for a small daily fee. I arrived for the appointment and asked when my rental would be available. I have a meeting coming up soon. The service representative stated, "we ...
Grossly pathetic! My truck has been there for two months now and is still there. They told us that it was ready and when I got in the truck the a.c. did not work. It was fine when I dropped it off. The truck has about 50k miles and it would be rare for a Toyota to have the a.c. go out. They want 2k dollars to fix it. The truck was hit by lightening and had a lot of issues that was covered by insurance but Bob Tyler is saying that lightening would not cause a.c. ...
JoAlex continues to be the best at Bob Tyler. We love doing business with him. Fast/Fair/Friendly service. The only place we buy cars.
Stacey Conley has sold us 2 vehicles in the past 2 months. Was in and out very quickly
Lorie Johnston was AWESOME!!! We had the best shopping experience ever. We love our new Camry and look forward to working with Lorie again this summer for my wife a car.
We came in just to look around and had the pleasure of working with the sales associate Lorie Johnston. Lorie took her time with us and didn't make us feel pressured. We ended up buying a new Highlander and love it! If your in the market for a new car, go see Lorie!
We had the pleasure of working with Lorie Johnston on a new car. Lorie was extremely friendly and knowledgeable. She gave us a whole new experience in car shopping. We continue to work with her and will be recommending her to all our friends.
TONY TESCHEL.......that is the only name you need to remember! He gets you the deal and then gets all the paperwork done in a jiffy!
We had been shopping for a car from lot to lot, and ran into some rude and unprofessional sales people. When we visited your dealership we met Raquel Bohatka. She was very professional, informative and pleasant. If you are in the market for a new or used car, do yourself a favor and see Raquel at Bob Tyler Toyota. lJimenez
Alan Clifton helped us. He was very patient with my slow making decision. We never felt being pushed. He was on our side to pick the right car for our family car. I’m just glad that he greeted us when we walked in. He was amazing. We are now thinking about renew my husband’s truck and soon my son’s first car!!
My mom came down from out of state to buy a 2022 Toyota Corolla from this dealership. She was told there would be no extra (out of pocket) fees because she was buying out of state, when that was obviously a blatant lie because they have made her pay over $500 in fees (which she had to drive down here from South Carolina to pay). We went to the dealership to speak with them in person about the deception to make the sale and were told to leave (Supposedly by Bob Tyler himself) after never being rude or combative in any way. ...
I have owned many Toyota’s throughout the years. I recently traded my 2013 Tacoma for a 2022 4 Runner. My Sales person Lorie Johnston was fantastic and a pleasure to work with! Never did I feel pressured at any point with anyone I met at Bob Tyler which I know can be a challenge with the limited supply of new cars worldwide…they sell as soon as they arrive and sometimes before they arrive. Toyota quality is second to none. See Lorie if you looking for a new Toyota, I would definitely work with her again!
Had my 2008 Prius serviced at Bob Tyler Toyota. In the process of repairing an issue which required the removal of the dashboard, they broke a vent. They admitted to causing the damage but refused to repair the damage unless I paid for the repairs. I was quoted approximately $300.00 to fix the damage their technician caused. Also expect surprise added fees at checkout! I went to Toyota expecting competent and responsible work performed by their technicians. And for them to make good any damage they caused in performing those repairs. The customerb is responsible for the Toyota technician's work?? Not ...
We purchased a 2022 Corolla for my elderly dad who is a disabled veteran and has been buying Toyotas for decades. Our saleswoman was Raquel Bohatka, she provided Excellent A+++ service and she made this process so easy!! She was Extremely helpful, and especially kind and patient with my father!! She was not “pushy” but seemed to genuinely care about helping us find the perfect car for dad!! Raquel gave us a straightforward price and even after we bought the car she took the time to help me set up the Toyota App for service reminders, and she even scheduled the ...
Service was excellent….Beginning with phone calls, Sawyer Martin took care of us until we drove our Tacoma home….the whole process only took a couple of hours…..Even Mr Tyler asked if we needed anything….Outstanding….
My salesman Steve M was straight forward! My trade in was very easy and I got what I wanted. My new Platinum Highlander is a real beaut!
It's a pleasure to do business at Bob Tyler Toyota they live up to there moto.The staff is the best . We have been using Bob Tyler Toyota for several years. Toyota makes a great product and the sales and service at Bob Tyler is second to none.
Would like to thank my dealer Raquel very much for her patience and kindness, would strongly suggest approaching her if interested in a vehicle. She keeps things straight and simple while also being patient and respectful.
Very knowledgeable salesman Very nice guy I would recommend to everyone knows everything on that lot not pushy just wants to please you and help you find what you are looking for
worst service ever. It has been the hardest thing to it get it serviced or the factory recall fixed. They will not work with you. had to wait 2 months for part to fix recall told it would take 2 days for fix. I went to the dealership explained to them i work out of town and need a car for the time they had mine and i could only drop off mine late. Was assured this was not a problem car would be available When I received my reminder there was no mention of my rental. 3 days and 3 phone calls later ...
Stacey Conley did a excellent job getting me in a brand new Rav4
We purchased a used car from Bob Tyler Toyota, and in less than 3 months the check engine light kicked on and the push to start button was stuck in the push down position, so we brought it back to Bob Tyler Toyota where we expected them to fix the vehicle, but what they did was far from fixing any issues. To begin, they claimed to have “fixed” the push to start button, but what they did was damage the vehicle by gouging around the button with some metal object and, prying the button free. Now I have scratched and gouged ...
We bought a vehicle Saturday and Chandler Mull was our salesman. He did a great job explaining things to us, but he was not pushy at all. Very friendly and understanding. It was an easy transaction and we were pleased.
Just bout a car from Bob Tyler Toyota. Service was wonderful, Clayton G was very helpful and knowledgeable. Wasn’t pushy or aggressive about selling, great customer service. Highly recommend
Absolutely awful service all around. I bought a used truck in Jan 2021 from them and that experience was fine. I brought the truck in for a clunking noise I was having when stopping, which they couldn't diagnose and told me to keep driving it till it got worse (really safe right?!). After barely driving it for a month because I didn't feel safe, I was washing the truck and noticed my passenger side leaf spring was twisted. Brought it back and told them what was wrong and they then confirmed that was my issue. After waiting a week ...
Worst customer service, been treated as a "liar". Though my 2 cars bought through them. Mr. Tyler, Please pay attention to your Employees. Thanks HONDA.
I had an appointment at 9:15 on Thursday July 22 2021 I have been waiting 6 hrs for to call me back the guy Greg Mann said it would be 3 hrs to fix. Kept calling and No one return my calls. Very disappointing experience with this company
I recently purchased a 2021 4Runner from Bob Tyler and everyone that I worked with was very friendly and helpful. They made the experience super easy and I was in and out in less than an hour and a half. They gave me the most for my trade, by far and I saved a ton of money compared to other dealers in the area. They had my best interest in mind, not just dollar signs. Will continue to recommend Bob Tyler Toyota. Thank you!
Worked with a very nice young man. Steve. Helped my husband and I trade both our used cars to get a new dream car. Our sales person was friendly, polite and very knowledgeable of cars. Answered all our questions and was able to get us the payment we wanted. All the people writing negative reviews about Bob Tyler should remember that everyone deserves the chance to learn and to try a little patience. We are in our dream car and thanks to our young salesman are very very happy. Was treated with only kindness and professionalism. David and Monica Fortney
This is the 4th car we bought at this dealer. I recommend Stacey Conoly. No pressure. Easy process and fairly fast. I will buy again.
Gave me to lowest appraisal on my vehicle in the area. All the sales staff are young adults with no product knowledge that’s afraid to approach their boss for a counter offer. Goto Fort Walton, they always beat Bob Tyler’s.
Had an awesome experience today at Bob Tyler. Our salesman Zac helped me find the dream car I was looking for! Thank you so much!
Great service. They were able to get the number I needed to walk out the door with keys. I had a budget and they met it.
Christina Beckers I was in Bob Tyler Toyota on 6/23/21, for my car to be serviced,was looking at cars and started talking to Mr.Stacey Conley about me trading my car in we started looking outside and I saw the car I wanted and Mr. Stacey Conley helped me with getting my 2021 Toyota Carolla LE, we want to thank you Mr. Stacey Conley for all you did that day for us
Stacey Conley was very helpful in our car buying adventure. He did not pressure us in any way, answered all our questions, and got us in and out as quickly as possible. I would definitely recommend him to anyone looking for a vehicle!!!
Came in two days ago. 3 hour wait for a oil change so made a appointment. Came in and was told it would be 2 hours wait time!! What's the point of making a appointment??
Stacey Conley has been absolutely wonderful & incredibly helpful during the entire process. I will recommend friends to him who are looking for future car purchases!
They were prompt, courteous and great to do busy with. Thanks Sawyer for all your help. Love my beautiful drive! A different kind of dealership.
Watch finance like a hawk. Specifically Shelby. She put in a care package that I did not want. Asked for it to he canceled. Got my statement in the mail and it is still on there. Do not like being deceived.
Billy Shoultz and Travis help us avail the vehicle we wanted with ease and less stressful compared to what we experienced from other dealership. We have the vehicle that we wanted, with payments we are comfortable with. Than you for assistance.
Bob Tyler is a cheat you had better beware before buying anything from these people. We had a deal our truck got minor damage in a rear ended accident before we turn it in. They reduced the trade in price and sss as I’d they would handle the repair and get the money from insurance and cut is a check to cover the reduced trade in. Now they are telling us oh no we are doing that you have to deal with the insurance co ... we have no truck no paperwork. And last time I saw this truck they ...
This will be my absolute last time doing business with Bob Tyler. The Only reason i purchased this car is because THE LORD had this car just for me. The service i got i hope that NOBODY EVER HAS TO GO THROUGH THAT. If if they do I pray that the Lord see fit to shut down the whole Bob Tyler business. This disorganization was ridiculous. I was told bring documents then the day was told i need 1 million additional documents. I was told the bank had approved then told we weren't Told we were then told we weren'...
BOB TYLER TOYOTA sends you emails "bait and switch" style. Once you get to the store they give you many excuses on why that deal would be impossible for them to do, and yet they send them with very clear numbers on down payment and monthly payments. The email clearly states what is included and what is excluded from the ad in the disclaimer. I asked them to add fees and taxes (the excluded items from the email) and they weren't able to provide that.
Claudio Nati is an excellent sales representative. He is knowledgeable, actively listens, and wants to help the customer to find the right fit! I highly recommend.
Sawyer Martin is a wonderful young man. He was patient, understanding, and friendly throughout the process of my Mother's new car purchase. Very knowledgeable about the many vehicles and options available. We were especially appreciative for the delivery to her home. The time spent with her sitting in the car while it was pouring down rain and going over every detail, button, and feature, answering questions. Thank you Sawyer for going above and beyond to make this all happen.
The Worst NEW CAR EXPERIENCE that lingered for 3 yrs. Absolutely the WORST CUSTOMER SERVICE. Every maintance appt required additional trip back to either fix or put leftover piece on ffloorboard back together. Take car to body shop.....plan on them telling you 1 wk. ENDS up being 4 wks. No commitment to Quality service in any form. RUNTHE OTHER DIRECTION FROM BOB TYLER TOYOTA!!!
Avery Greene is the best salesman ever. I have talked to him on several occasions about 4Runners and Highlanders. He is very friendly and knowledgeable and upbeat. Thanks so much.🙏
When my wife and I went to Bob Tyler Toyota for the first time it was not due to good circumstances. We had recently moved into the area from Mary Esther and right before the big move into our newly purchased house we had turned in our leased 2018 Rav4 as it's lease term just ended. We were just using my wife's 2015 Corolla.....it had only 29,000 miles on it so we knew it was going to last a long time. We were happy to be finished with the cost of the leased Rav4 and one vehicle was going to ...
Avery Greene is hands down the best car sales person we have ever dealt with. He was kind, genuine and down to earth. His knowledge and efficiency made purchasing our new Hybrid Camry XLE completely seamless. Shelby in the finance department is an absolute gem and she was a complete powerhouse in getting us a deal we where very pleased with. And best of all we where in and out quickly. There wasn’t a whole lot of sitting around and waiting. Sean, the general manager, was very kind and professional. All in all we are very pleased and recommend ...
Stacey Conley at Bob Tyler Toyota has made my car buying experience super easy. Great communication and answered all my questions. I would definitely refer them to other friends and family
Andres goes above and beyond for his clients. I experienced some fairly complex issues for each of 2 service experiences, and both times Andres handled the service experience professionally, effectively, and efficiently. What would be a headache for either service manager and/or client is a seamless and well-executed performance from Andres. Kudos to him.
Tony and Stacy were very professional and helpful.Both are at the top of their profession.Follow up phone calls were well appreciated! I will definitely refer this first class dealership to friends and family. sincerely,James b. Craft
Service may be fair but the fact that they let my partner sit for over an hour to wait for a shuttle along with 10 other customers while the shuttle took the BOSS to the airport is unacceptable! No loaner offered. Will not be buying a truck there as I intended or further service for our vehicle. Putting the boss man above paying customers so he can roll to the airport is unacceptable.
Unethical business! This car dealer trick me to pay a lot of money only for the A/C. However after 3 times of paying for my A/C about $2,500 something. Now the coolant is all over inside my car instep of going out. None of them is respond for the problem. The worse car dealership ever!!! Also Most of them not friendly as all since I am foreigner!
Returned my brother’s 2020 Camry with 800 miles due to terminal brain cancer. He traded his 2029 Hilander for it. The dealer barely gave my brother’s wife payoff, for it, even though the trade in price at Kelly Blue Book was at least $2,000 more. They took advantage of his awful situation, first when he made his trade and a horrible deal and then again when we took it back. They are all about making the most hey can. Totally about profits. I would NEVER recommend the car dealer. In fact, I’ll never buy a Toyota again after this experience!
We just baught our second vehicle from Bob Tyler and it was a great experience. Stacey Conley was very helpful and layed back. He worked very hard to save us money and got us in a nice 2020 pickup. Thanks Stacey you rock.
I bought a used Toyota 4 Runner from Bob Tyler Toyota and was shown on the service record that they had changed the timing belt before offering it for sale. Belt gave way within 2,000 miles causing substantial damage and Bob Tyler Toyota refused to stand behind their work. When I got Mr. Tyler on the phone it became clear he was a crook and a liar.
I recently found myself in need of a newer vehicle, my old one was giving me too much trouble than the car was worth. I am very skeptical of any type of dealership, I work hard for my money and it seems that you're just a "$" sign to most. Spoke with Mr. Joalex Mercado in Bob Tyler Toyota, he is bilingual (English and Spanish) and I was able to describe exactly what I needed and the budget I had to work within. He got me a discount by trading in the car I wanted to get rid ...
Hello. Yesterday July 29, 2020 I purchased a 2020 Toyota Tacoma TRD 4x4 Off Road. my salesman was Stacey Conley. I called several days ago to inquire about his inventory of Tacoma’s. Stacey was recommended to me by my neighbor. I’m glad I called. I waited on Stacey for him to return to work after taking some time off for some much needed rest from working many days in succession. Let’s put it this way, Stacey made the process go easy. I traveled from Alabama to come to Bob Tyler’s Toyota dealership. I could have gone to many other ...
I did come and ask for checking and fixing my A/C problem. The first day I come I have to wait all day long to check it and have to pay about $707.45 and nothing really fixed it. then I have to call and complain about why it's $707.45 without nothing really running for my car. Then after contacted the supper visor so they did not count labor cost for the second day. I just need to pay for the part which is $242.73. After paid for that, they said everything works well and the A/C have nothing and run ...
I had an appointment to fix my 2020 RAV4 navigation system today, which they did not fix. They did not even look at it. They did change the oil, thank you. After several people looked at it, even the manager of the maintenance department, They offered to put my car back in the service department as soon as they had an opening. I did not have time to wait, that is why I made an appointment. I had to travel 500 miles to my brothers funeral without the navigation system. Now, I have to go back in 2 days without it even though ...
I and my wife went to Bob Tyler Toyota. we enjoyed working with Stacey Conley, he is helpful and answers any questions. We just bought new tacoma trd sport, and we love it
Some of my relatives have bought used & new cars here at Bob Tyler Toyota before and they had a great experience working with the staffs, so my husband & I decided to look for our new car here. Plus Toyota's are one of the best reliable cars! My husband & I enjoyed working with Jeremy Blackburn on my new 2019 Toyota Highlander purchase and appreciate his candid no-pressure style. He gives the facts as they are and is extremely knowledgeable about all facets of the car and the process. Definitely, would recommend him to others!
My husband and I were first time car buyers in September for our 2019 RAV 4. While we love the car, the experience at Bob Tyler wasn't the best and continues to disappoint. We were slightly led on under the assumption that the RAV4's could be upgraded with Android Auto in the new year (and bought the 2019 based on this presumption rather than waiting for the 2020), but Bob Tyler has not been responsive. I have resorted to internet forums and reaching out to the company directly, which leads me to believe that the promise was a typical car dealership sales ...
I went to Bob Tyler Toyota today for a oil change. When I got there I told the guy that I got a flyer for a 49.99 oil change, he said that is the standard price for synthetic oil. I said, great I don't have to get the flyer out of my car then. Fast forward to picking my car up, the same guy said the oil change was less because we didn't use synthetic oil. I was surprised and asked why not, he said because I didn't tell him I wanted synthetic. Well regular oil is not ...
Horrible 2hr job 3 days. Didnt have to order parts. Manager Bruce and tech jacob both put unsafe vehicle back on road. No quality control done on vehicle or both tech and quality control both missed servicing. I would expect the best at toyota but paid for shade tree mechanic. And even worse management. Immediately put on defensive from disgruntled customer. FYI "people not getting what they paid for and waitng that long, might be angry" Overal will just fix the truck myself from now on... Considering how Toyota has given up on its consumers. On a bright side ...
Beware the Discounted-Diagnostic-Scam and the Unannounced-$10-Shop-Fee! Last week, two of my dashboard warning lights popped on. I called Bob Tyler Toyota and was told that since the lights weren't flashing, I could schedule an appointment four days later. She said that they would hook my Toyota to a diagnostic computer to determine why the lights came on. Cost would be $99.95, but no worries, for once a problem was identified, the cost of the diagnostic exam would be reduced from the cost of the repair. she said. This morning, before my appointment, I noticed that the warning lights were ...
Ms Shelby Scarborough helped me with the purchase of my new Tacoma. I would definitely recommend her to anyone in need of a vehicle. She answered all of my question and was able to find me exactly the truck I asked for! Shelbey is so polite and respectful; she is a great asset to Bob Tyler Toyota!!
Mr Thorne was very informative and answered all our questions. We completed a deal on a 2019 Highlander LE. Things worked out with no set backs. Thank you
Stacey Conley has sold my family 4 vehicles in 18 months. He is great to work with what you ask and need in a vehicle. Will use him again when my needs are up for purchasing another Toyota. I go in for service and come out with a vehicle or my family buys.
Highly recommend Stacey Conley! He is extremely helpful & answers any questions you may have. Very good deals at Toyota & I am extremely happy with it
Disorganized, couldn’t find my vehicle in the computer, couldn’t find my vehicle on the lot for 45 minutes. Could not reach service advisor, device manager did not return call, vehicle was not ready on time over 1.5 hours late. Service did not care. Don’t do business here.
I purchased my car 2018 Camry SE from Bob Tyler Toyota what a mistake took the car in to get the first oil change car was supposed to be detailed and the tires rotated they never did so I t take the car after the second oil change same thing tell me they would rotate the tires and they never did unbelievable today take the car in again for service Finally they did It but they didn’t even put stickers on the car to let you know when you Have ave to change the oil again the car was supposed ...
It was my first time buying a vehicle. With it being my first time, i had a lot of questions. Stacey Conley helped me through the process. He answered all questions, and addressed all of my concerns. He was helpful in finding the vehicle that was right for me and the one i was interested in. I got a great deal and wouldn’t have been able to do it without him.
I went to Pensacola after my car died this past Saturday. My very last stop of the evening was Bob Tyler Toyota. My very nice Salesman Sid was trying to find a used cars that would meet my criteria and Jose in Finance came out and greeted me and my sister and started telling me about the lease on a new car, never have i had a new car. I hadn't even considered it and was a little apprehensive about leasing. I called Sid on Monday at 5pm and he got on my paperwork. He waited for me to ...