Customer Testimonials in Pensacola, FL
Billy Shoultz was our sales rep, he was super friendly, gave us phenominal attention, professional and knowledgeable. Made the process very smooth and enjoyable! Highly recommend!
They were prompt, courteous and great to do busy with. Thanks Sawyer for all your help. Love my beautiful drive! A different kind of dealership.
Billy Shoultz and Travis help us avail the vehicle we wanted with ease and less stressful compared to what we experienced from other dealership. We have the vehicle that we wanted, with payments we are comfortable with. Than you for assistance.
Claudio Nati is an excellent sales representative. He is knowledgeable, actively listens, and wants to help the customer to find the right fit! I highly recommend.
Sawyer Martin is a wonderful young man. He was patient, understanding, and friendly throughout the process of my Mother's new car purchase. Very knowledgeable about the many vehicles and options available. We were especially appreciative for the delivery to her home. The time spent with her sitting in the car while it was pouring down rain and going over every detail, button, and feature, answering questions. Thank you Sawyer for going above and beyond to make this all happen.
Avery Greene is the best salesman ever. I have talked to him on several occasions about 4Runners and Highlanders. He is very friendly and knowledgeable and upbeat. Thanks so much.🙏
When my wife and I went to Bob Tyler Toyota for the first time it was not due to good circumstances. We had recently moved into the area from Mary Esther and right before the big move into our newly purchased house we had turned in our leased 2018 Rav4 as it's lease term just ended. We were just using my wife's 2015 Corolla.....it had only 29,000 miles on it so we knew it was going to last a long time. We were happy to be finished with the cost of the leased Rav4 and one vehicle was going to ...
Avery Greene is hands down the best car sales person we have ever dealt with. He was kind, genuine and down to earth. His knowledge and efficiency made purchasing our new Hybrid Camry XLE completely seamless. Shelby in the finance department is an absolute gem and she was a complete powerhouse in getting us a deal we where very pleased with. And best of all we where in and out quickly. There wasn’t a whole lot of sitting around and waiting. Sean, the general manager, was very kind and professional. All in all we are very pleased and recommend ...
Andres goes above and beyond for his clients. I experienced some fairly complex issues for each of 2 service experiences, and both times Andres handled the service experience professionally, effectively, and efficiently. What would be a headache for either service manager and/or client is a seamless and well-executed performance from Andres. Kudos to him.
Stacey Conley at Bob Tyler Toyota has made my car buying experience super easy. Great communication and answered all my questions. I would definitely refer them to other friends and family
Tony and Stacy were very professional and helpful.Both are at the top of their profession.Follow up phone calls were well appreciated! I will definitely refer this first class dealership to friends and family. sincerely,James b. Craft
We just baught our second vehicle from Bob Tyler and it was a great experience. Stacey Conley was very helpful and layed back. He worked very hard to save us money and got us in a nice 2020 pickup. Thanks Stacey you rock.
I recently found myself in need of a newer vehicle, my old one was giving me too much trouble than the car was worth. I am very skeptical of any type of dealership, I work hard for my money and it seems that you're just a "$" sign to most. Spoke with Mr. Joalex Mercado in Bob Tyler Toyota, he is bilingual (English and Spanish) and I was able to describe exactly what I needed and the budget I had to work within. He got me a discount by trading in the car I wanted to get rid ...
Hello. Yesterday July 29, 2020 I purchased a 2020 Toyota Tacoma TRD 4x4 Off Road. my salesman was Stacey Conley. I called several days ago to inquire about his inventory of Tacoma’s. Stacey was recommended to me by my neighbor. I’m glad I called. I waited on Stacey for him to return to work after taking some time off for some much needed rest from working many days in succession. Let’s put it this way, Stacey made the process go easy. I traveled from Alabama to come to Bob Tyler’s Toyota dealership. I could have gone to many other ...
I and my wife went to Bob Tyler Toyota. we enjoyed working with Stacey Conley, he is helpful and answers any questions. We just bought new tacoma trd sport, and we love it
Some of my relatives have bought used & new cars here at Bob Tyler Toyota before and they had a great experience working with the staffs, so my husband & I decided to look for our new car here. Plus Toyota's are one of the best reliable cars! My husband & I enjoyed working with Jeremy Blackburn on my new 2019 Toyota Highlander purchase and appreciate his candid no-pressure style. He gives the facts as they are and is extremely knowledgeable about all facets of the car and the process. Definitely, would recommend him to others!
Ms Shelby Scarborough helped me with the purchase of my new Tacoma. I would definitely recommend her to anyone in need of a vehicle. She answered all of my question and was able to find me exactly the truck I asked for! Shelbey is so polite and respectful; she is a great asset to Bob Tyler Toyota!!
Mr Thorne was very informative and answered all our questions. We completed a deal on a 2019 Highlander LE. Things worked out with no set backs. Thank you
Stacey Conley has sold my family 4 vehicles in 18 months. He is great to work with what you ask and need in a vehicle. Will use him again when my needs are up for purchasing another Toyota. I go in for service and come out with a vehicle or my family buys.
Highly recommend Stacey Conley! He is extremely helpful & answers any questions you may have. Very good deals at Toyota & I am extremely happy with it
It was my first time buying a vehicle. With it being my first time, i had a lot of questions. Stacey Conley helped me through the process. He answered all questions, and addressed all of my concerns. He was helpful in finding the vehicle that was right for me and the one i was interested in. I got a great deal and wouldn’t have been able to do it without him.
I went to Pensacola after my car died this past Saturday. My very last stop of the evening was Bob Tyler Toyota. My very nice Salesman Sid was trying to find a used cars that would meet my criteria and Jose in Finance came out and greeted me and my sister and started telling me about the lease on a new car, never have i had a new car. I hadn't even considered it and was a little apprehensive about leasing. I called Sid on Monday at 5pm and he got on my paperwork. He waited for me to ...
I have purchased nine cars over the years and this was by far the best experience I’ve had. This was due to the efforts of Rondehl Virgin. This young man was courteous, helpful, informative, and was fast. None of the typical waiting around as you wait to get keys for a test drive or to get paperwork done. For example when we mentioned we were interested in two vehicles in particular he was back out in less than a minute with the keys to both for a test drive. He knew everything we needed to know about each car ...
On 6/14/19 I went to Bob Tyler to have my car serviced. I started talking to Stacey Conley who is an outstanding sales person. Stacey spoke with me and I decided to buy a new RAV4. Stacey is very professional and helped me in every way possible to purchase my new vehicle. Thank you Stacey for everything. Also thank you Bob Tyler Toyota for the exceptional service and great sales personnel. Won’t go anywhere else. Matter of fact this is the sixth vehicle I have purchased from you.
We recently purchased a new vehicle from Bob Tyler Toyota. We had a great experience from the first phone call to the last signature. Cody Chambers did a wonderful job walking us through the process.
Great experience from the receptionist, salesperson, Brandon, to the finance person for our purchase of a 2019 4Runner! Brandon listened to everything we were looking for and made this sale happen! We highly recommend Bob Tyler Toyota for your next purchase!!!
Stacey Connely goes "Above and Beyond", I had just moved to Florida and like a bird out of a nest, I still needed assistance to fly, well Stacey was there to make sure I did fly. He helped me, he worked with me, he gave me hope. Words can't express how thankful I am for Stacey he is super awesome. Thank you a thousand times Stacey. The world should have more people like you.
Our salesman was Tony Teschel. Very good experience! Tony did not pressure us, and he took his time explaining every detail of our new Toyota Tacoma!
From the time I walked in until the time I walked out Mr Joe was very attentive to want I actually wanted. He was awesome ? Thank you for you excellent service
Recently bought a Toyota Siena from Stacey Conley.. Couldn't ask for a better salesman and sales department. Must mention Brooke Romero as her help with all the "bells and whistles" made it easy to understand them. Thanks for a very pleasant experience.
Outstanding Experience!!! Buying a car used to be a hassle with high pressure salespeople, Not in Bob Tyler Toyota. Tony Teschel was phenomenal during the whole process. He helped put us at ease, was knowledgeable about the car we wanted, and met all our requirements and expectations. We left with a truly positive experience and will definitely recommend him and Bob Tyler Toyota to family and friends. Five stars all the way!!! Dan and Irene Rivera
My salesman was Joe Alex Diaz. He was very knowledgeable, patient and understood what I wanted. He met my needs in buying the car. He was extremely helpful, and I bought a Toyata Rav4.
Joe Darby helped me find exactly what I wanted and quickly. The entire process was seamless, and I couldn’t be happier with my new RAV4!!
Britney Mimnagh was our salesperson, and she did a great job! She was polite, helpful, and not pushy. She was very knowledgeable about the vehicle that we purchased. We appreciated her help!
Brought my husbands 2018 Tundra in for an oil change and detail. Mike Henley offered exceptional customer service we were very pleased with their services.
Took my daughter to look over several used vehicles and Pedro was very patient with us. I test drove one car and thought I most likely would not make a purchase that night. Pedro Carvallio and Abby Wells made an offer on a vehicle that my daughter wanted that was too good to pass up. I have purchased several vehicles and all have been a positive experience and felt no pressure to buy. Thank you again, Pedro!
Thank you so much Britney Mimnagh even though I know you were in training you really helped make picking the right car quick and easy. I can't believe the wife picked the first one and she is so happy with her choice. Now she's not letting me drive everywhere. I did get to drive on the way home and love the way the camry rides and puts so many controls right on the steering wheel. Anyway we couldn't be happier. Thanks again to the whole staff involved. And keeping the payments where I wanted.
I just want to thank Paul S. For working with me! He has sold me 3 cars in 3 years! Paul is amazing!!! I recommend him to everyone! I love my 2019 C-HR!
Really great experience with Joe. Got me in and out fast with great customer service. Managers really great as well. Thank you very much bob Tyler.
We were thinking about buying a new pickup. We went in on Saturday, 5 January, and the place was packed. We met Tim Agan who turned out to be a really nice guy. We told Tim what we were looking at the Tundra. He ask us about the options we were interested in and we looked at several Tundras on the website. We picked out several to go see on the lot and test drive. Tim was always pleasant and very knowledgeable about all the options and operation of systems on the pickups. We ended up selecting a 2018 Black Toyota Tundra ...
We purchased a 2018 RAV4 01/07/19 from Andy. Thank you Andy for making buying our new car a pleasant experience. Friendly, helpful, respectable. We never felt pressured but Andy was knowledgable of the Toyota we wanted. The whole sales and financing was a good experience. Everyone we met today at Bob Tyler were friendly and helpful and we thank you.
We purchased a 2015 Jeep Patriot today and received excellent customer service from our salesman, Andy and fellow team members, Kim and Frank. Thank you!
My husband and I bought a new 2018 Rav4 this past weekend. Tim Agan was knowledgeable, friendly and patient. We spent all afternoon with him on Sunday and he answered all of our questions. He even drove to deliver the car mats near our home in Foley, Alabama a couple of days later. I would highly recommend him (Tim Agan) as your sales person! Gina Berland
Excellent people here. Matt Haibach is the man. Great kid. I would recommend for anyone to shop here. Bought a used tundra for my son
Stacey Conley helped me purchased my last car two weeks ago. I love it and so appreciated his salesmanship. My third car I have purchased from this dealership.
From the moment we walked in, Tim Agan was so unbelievably helpful. I knew I wanted an SUV but was unsure where to start. Tim took us around the lot to look at their selection and was very knowledgeable with any questions I had about the cars. Tim was willing to go out of his way to help us. We ended up coming back a week later to look at the car I had previously liked and he had offered to have it cleaned and ready to go before we got there. He made the experience of buying my car ...
I had the pleasure of working with Andy Chambers. He was so knowledgeable and explained things to me which led to the purchase of my new Corolla. He was patient with me and helped me make the right decision. He made sure to let me know that the purchase of my new car didn't stop there, but that I was also getting their state of the art service department team. I'm so happy and highly recommend going to see Mr. Chambers!
Omg... needed a car today. My car died. Derek and Frank made it the best car buying experience of my life! I highly recommended Derek the salesman and Frank the finance guy. Great atmosphere and super nice people all around ??
Brook Romero the delivery specialist, did a fabulous job with the delivery of our 2019 Avalon!!!! On a scale from 1 to 10 this girl deserves an 11! Brooke is a true asset to your company. She is super sharp, very professional, gets the job done and made certain everything was in order before we left. We were thrilled with her great customer service which makes us look forward to returning to the dealership. Also, Kristen was very helpful with her follow-up and professionalism. Thank you ladies!! Joe and Rosie Meyers
Need I say more?! Man, what a salesperson let alone a person. He knows his stuff. The easiest sale I’ve EVER had on a new car. Bob Tyler has an awesome asset in Joalex. You might consider cloning him. I came in to see him knowing what I wanted and what I could afford. There was never any pressure to spend more than my target price and we pulled the trigger on a great deal. Joalex is very knowledgeable in every aspect of the sales experience. I’m kind of surprised he is not on your website’s permanent ...
Joalex me esta ayudando a conseguir otro carra a sido de mucha ayuda para conseguirme otro carro a sido de MUCHAS ayuda gracias joalex. Y
Elisa just sold me my 4th car from Bob Tyler and I couldn't be more pleased! She was exceptionally professional and kind throughout my experience. I have nothing but wonderful things to say about everyone from the sales team to finance (who helped me get an amazing deal) as well as the service department. I have always brought my cars here for servicing and the staff take great care of you and your car. I am a lifelong Bob Tyler customer that's for sure!
Elisa Slack was courteous, professional and attentive to my needs. She answered all my questions and was knowledgeable about the vehicle I picked. I was very pleased with her service.
Anyone looking for a great salesman. Thorn is your guy!! Thanks so much for a great buying experience. Fast and easy to work with! Great price with a smile!
On August 28, 2018, I walked into Bob Tyler Toyota just to "look." I had recently totaled my 2006 Toyota Sienna minivan that I loved and knew I wanted to replace it with another Toyota. Our family dynamics have changed, so I knew I wanted something a little smaller. I was greeted by Andy, who was VERY friendly and was knowlegeable about Toyota's. He suggested I consider an SUV and led me out to show them to me. He was VERY patient as I proceeded to bombard him with question after question and insist on looking at nearly every RAV4 ...
Antoine Cowan Was very helpful! Great to work with and was patient with all the questions and concerns I had. He gave great service here!
Thank you to all the staff at Bob Tyler for making my car buying experience so easy! Sid was our sales person and he did a great job keeping in touch with me and helping us through the entire experience. Vince made the paperwork a breeze and even helped compare to ensure we got the best rates! The sales manager Ryan and also Raquel who helped me when we picked up our Sequoia made the entire transaction a truly pleasant one! Thank you all for your help!!!!!
My experience with Bob Tyler was excellent. Andy Chambers and Abby did a extraordinary job of putting us in a new car. I recommend everyone take the time to stop by and look at their inventory of cars. I guarantee you will not leave disappointed
They listened to exactly what I wanted and did not try to over sale me. Prices were great and I love my new used vehicle. Would go there again. Nice guy.
I purchased an Acura September 28, 2018 from Bob Tyler Toyota. I had an extremely pleasant experience and would definitely recommend this dealership. My sales person Kristen Georgiades was absolutely amazing. Kristen listened to my needs and helped me find the perfect car for my family and budget. Kristen I can't thank you enough for making the process stress free. I never felt like I was being pushed into a vehicle I didn't want. Again, thank you and I wish you the BEST!
Had a great experience buying my Rav4. JoAlex showed me as many cars as I wanted to look at and was always patient and professional. I believe that he truly wants his customers to get the best deal and the best car for them. He even came to work on his day off to help me finish things up the next day. This was my third purchase from Bob Tyler and next time I need a car I will be back and will buy again from JoAlex.
I recently purchased a new 2018 4Runner from Bob Tyler Toyota. Stacey Conley was the sales representative that helped me. Stacey was was extremely helpful and the entire visit at the dealership was quite pleasant. I would highly recommend anyone looking for a new Toyota stop in at Bob Tyler and ask for Stacey.Conley. Thank you, K. Schwarz
We are very pleased with the customer service demonstrated by your team of professionals. From the service department to the sales and delivery staff. After we serviced our 2017 Tundra in your service department, we talked with Stacey Conley in Sales about our trade in value and received an offer we couldn't pass up. We then decided to purchase a 2018 Highlander. Of course, the color and options we wanted weren't available locally so Stacey had to locate the SUV at another dealer and promised delivery the next day which he did. He went to great length to insure we ...
Stacey Conley, friendly & professional and enjoyable to work with. I would recommend to everyone to go see Stacey for a vehicle, A 10++. Easy to get along with and no pressure to make you buy a vehicle, could make this guy one of my best friends!
Stacey helped us choose the right truck for us. He was friendly, professional & we could tell he wanted to make us happy. He did! We love our 2018 Toyota Tacoma. We will ask for him when we purchase another Toyota.
Claudio Nati was the person who made the purchase an enjoyable and easy experience -even delivering the vehicle to my home in the evening on a weekend! He has an ability to make the experience enjoyable and I would recommend him to anyone ready to purchase. Brenda Sarper
I worked with Stacy and Leslie in the VIP department. They were professional, knowledgeable, and all around worthy of the 5 Stars. I would recommend Bob Tyler and these sales reps to any and all family and friends.
Marie Moore in sales working with Ryan as manager made the car buying situation better than most. This is my second purchase from this deslership.
Brandon went above and beyond to make sure I found the vehicle that suited my needs. He came in on his day off to accommodate my schedule and knocked the deal out for me!
Dan Blocker found me the exact car I wanted and was extremely helpful. I would buy another car from Bob Tyler Toyota and let all my friends know about the great experience.
***Please note: My 5-star rating is based solely on Greg Mann's exceptional service*** ****I would recommend this Service Center ONLY IF GREG MANN is the Service Consultant.**** My name is Jasmine Bilello. Since I cannot correct the inaccurate survey I submitted (on behalf of John Bilello) on 7/12/18, I write this review to explain the contradicting answers on the survey. The sole purpose of my submitting the survey was to make you aware of the superb service that your valuable service consultant, GREG MANN, provided me. These are the comments I wrote on the survey: Keep your valuable service representative. ...
Courteous staff added pleasure to my new Tacoma. The transaction was quick and smooth from beginning to end. The sales representative, Roch, treated me with respect and explained everything clearly. I feel like I gained a good relationship with this dealership.
The entire process from calling to ensure that the vehicle was available to taking possession, was very pleasant. The salesman Lonnie was simple a pleasure to deal with! He was very professional and attentive to my needs. He was AWESOME! This is what car buying should be like!
Tony Teschel was an excellent salesman and has helped me multiple times in the past with the purchase of myvehicles. I highly recommend you get your vehicle from Bob Tyler Toyota. Their no haggle price guarantee is awesome! All the employees are extremely pleasant and you do not feel pressured at all. Many dealerships are out there to choose from but Bob Tyler is the place to go!
I found a truck online at Bob Tyler Toyota and decided to go have a look. Marie Moore and two associates-in-training were the sales team who took all the time I needed to answer lots of questions. They were all courteous and friendly and I appreciated their help with the purchase. The purchase transaction was lengthy, but I am so happy with my 2016 Nissan Frontier! Thanks to all the staff at Bob Tyler. Melissa
Excellent personnel to deal with- sales, finance, service- all very professional helpful and friendly. Second Camry purchase here and an initial mechanical issue was solved easily and without hassle. Sales associate was Justin Brown. I recommend Justin highly and would certainly purchase another vehicle from him in the future. He answered all questions and gave us all the time we needed to make sure we had the right car at the right price. See Justin for your vehicle needs!!
I have purchased two vehicles from bob tyler! My salesman was paul he was awesome and he took the time to find me something i like both times! I just found out that my service lady michelle hamm is leaving! I love her she is great!
This dealership was great! All the associates were friendly and hospitable. JoAlex was our car salesman. He went above and beyond to find us a car and an amazing car deal. We told him what we were looking for and he didnt try to offer anything that we were not. He was not offended when my wife and I refused a car he showed us and didnt mind showing us several other ones. He truly wanted us to get a good car at a great price (4000 off retail price). He was patient and even showed up om his day off ...
Our dealer, Sultan, did a great job helping us find our vehicle. The only reason this did not get a great was because the paperwork took so long. It’s no ones fault but we were there for hours. Sultan was very kind and patient with us.
We went thru the USAA buyer program. Got a great quote from Bob Tyler, lower than the USAA price. We have bought cars from this dealer for 20 years. Had a great sales rep, Luis Vilar who was such a gentleman to deal with. Kim was the manager we also dealt with. Both were so lovely.If you want to buy a Toyota, see Luis Vilar, he is great and no pressure. You could be talking with your best friend.
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